Privacy Policy

Gerringong Commercial Hub Pty Ltd ("Company," "GCH","we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our self-storage facility, website, and services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, phone number, email address, government-issued ID, and payment information.
Account Information: Username, password, and security questions if you create an account.
Payment Information: Credit/debit card details and billing information for payments.
Usage Information: Records of facility access, CCTV footage, and website usage data.
Communication Data: Customer support inquiries and interactions.

2. How We Use Your Information

We use your information for the following purposes:

To provide and manage your self-storage account and services.
To process payments and billing transactions.
To enhance security and prevent fraud.
To comply with legal and regulatory requirements.
To communicate important updates and respond to customer inquiries.
To improve our services and website functionality.

3. How We Share Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

Service Providers: Third-party vendors assisting with payment processing, security, and facility maintenance.
Legal Requirements: When required by law or in response to legal processes such as court orders or subpoenas.
Business Transfers: If our business is merged, sold, or restructured, your information may be transferred as part of the transition.
Security & Safety: When necessary to protect the rights, safety, and security of our customers, employees, and facility.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include encryption, access controls, and regular security audits.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

6. Your Privacy Rights

Depending on your location, you may have rights such as:

Accessing, correcting, or deleting your personal information.
Opting out of marketing communications.
Restricting certain data processing activities.

To exercise these rights, please contact us at [Insert Contact Email/Phone].

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

By using our services and accessing our website, you acknowledge and agree to the terms outlined in this Privacy Policy.

If you have any questions or concerns, please do not hesitate to contact us.